How do I register for classes?
You can register by either calling our office at (859) 619-4308, sending an email to info@jumpstarttheheartcpr.com or by signing up and paying on this website.
How far in advance do I need to register for classes?
You may register for class within 48 hours of class start time. Depending on the number of attendees, groups of 6 or more need to register 2 week in advance.
What days are the classes held?
Classes are currently being held 2 to 3 times per week. On-site classes are available for groups of 10 or more- call to schedule.
What does recertification mean?
Recertification takes place 2 years from the month/year of the prior certification or recertification.
What is your cancellation policy?
We are confident that you will enjoy and benefit from your CPR and/or First Aid class experience. Your paid class fees guarantees a place for you. If circumstances do force you to withdraw, the following refund policies apply:
- If you cancel your class within 5 days prior to class date, you are entitled to reschedule for another class date or a full refund, minus a $15.00 administrative fee.
- If you cancel your class within 48 hours prior to class date, you will not receive a refund of class fee.
- If instructor cancels a class, student will have a choice to reschedule for another class date or full refund of class fee without administrative fees.
- If you are a "no call, no show" on class day/time, no refund and no rescheduling of class.
- All request for reimbursement must be made in writing and submitted to:
Jump Start The Heart LLC 431 S. Broadway St. Suite 333A, Lexington, KY 40508. Also please call with the cancellation date at (859) 619-4308. - Classes may be cancelled if less than 4 students are scheduled.
Is online testing available for CPR?
Yes, American Heart Association online (elearning) BLS CPR, Heartsaver CPR/AED, Heartsaver First Aid and ACLS are the only elearning classes which Jump Start the Heart is offering at this time. Register with us to take the online course and skill testing and receive your completion (certification) ecard.(electronic card)
Why do laypersons need to learn CPR?
At least 70% of cardiac arrests occur outside the hospital. The sooner CPR is started the greater chance of survival. Knowing CPR enables you to give assistance to family members, loved ones, co-workers and others who are in need.
When do I receive my CPR and/or First Aid card?
Your certification ecard (electronic card) will be emailed to you within 30 minutes from the end of the class.
How long is the CPR and/or First Aid card good for?
All certification cards last 2 years from the month/year of the class. CPR for Friends and Family receives a participation card.
What are the cost of CPR and/or First Aid Courses?
See "course" page.
How do I pay for the class?
We accept cash, personal checks, credit cards, debit cards or money orders at the start time of class.
We also accept credit and debit cards when paying online.
Corporate checks accepted at the time of the class or upon receipt of invoice.
BUSINESS ONLY: Payment for all participants must be paid 1 week prior to the class date
We also accept credit and debit cards when paying online.
Corporate checks accepted at the time of the class or upon receipt of invoice.
BUSINESS ONLY: Payment for all participants must be paid 1 week prior to the class date
What should I wear?
The courses involve a lot of hands-on practice, using manikins. Please wear comfortable clothing.
What if I have never taken CPR and/or First Aid before?
No prior knowledge is required to take any of the CPR/AED/First Aid classes which Jump Start the Heart offers except American Heart Association Basic Life Support Recertification class.
What do I do if I need to cancel a class?
Call us at (859) 619-4308 or email us at info@jumpstarttheheartcpr.com
What do I do if I lose my CPR and/or First Aid card?
After January 2018, you will have access to your current card by going into your account set up with American Heart Association or American Red Cross. You will be able to print your card from there. Any questions, please contact Jump Start the Heart LLC at 859-619-4308 or email at info@jumpstarttheheartcpr.com